A person using a woodworking machine to cut or shape a piece of wood in a workshop.

FREQUENTLY

ASKED QUESTIONS

  • Our design process begins with the initial quotation/consultation, which can be done in person in our showroom or via email.  

    If project is within budget and you are ready to proceed, we would arrange a site visit to take required measurements and discuss everything in more detail. Our team would then prepare a full set of 3D designs and arrange a meeting in our showroom to look at finishes. 

  • The cost depends on factors like size, style, materials, finishes and other specifications. Our starting pricing for medium sized contemporary kitchen with an island would be from €25,000 + vat. A more elaborate in-frame kitchen will start from €35,000 + vat. 

  • A 50% deposit is required to confirm your order and secure your place in our workshop schedule. A payment of 30% is due prior to delivery with the balance paid on completion of our installation. 

  • Our lead time is generally 6-8 weeks from confirmed order to installation, but it can vary depending on a scale of the project and our workshop schedule. 

  • No, we do not directly provide plumbing or electrical services. However, we can organise it separately for you, or liaise with your chosen trades to ensure smooth coordination. 

  • Removal is not included in our quotation, but can be arranged for additional cost.  

  • All our kitchen and cabinetry are built to the highest standards and we stand over all our work. Generally, all our fittings and finishes are guaranteed for 2 years subject to normal usage. We do also offer a maintenance call out service for any issues you may have further into the future. 

  • Quotations: All quotations are valid for 30 days from the date of issue, exclude VAT and are subject to a site survey. Quotations do not include removal of existing cabinetry, plumbing or electrical works.

    Lead times: We will provide an estimated lead time for manufacturing and installation, which may vary depending on the time of year and project complexity.

    Stone worktops lead times: 7-10 working days after kitchen installation and templating by the stone suppliers.

    Payments: 50% deposit on order, 30% prior to delivery and balance on completion.

    Guarantees and warranties: A guarantee on materials and workmanship will be provided, with exclusions for accidental damage, misuse, and normal wear and tear.

    Materials: Natural wood may contain inherent colour variations, knots, and shading differences, which are not considered defects.

    Cancellation: Orders are non-refundable once work has commenced due to the bespoke nature of the product.

    Ownership: Enigma Design retains ownership of the goods until they are paid for in full.

    Storage charges: The client may incur storage charges if they are unable to accept installation within the agreed timeframe.

    Photography: Enigma Design may take photographs and video of completed work for promotional purposes. Clients may request that their name and address not be included.

    Colours: An exact 100% colour match from a swatch cannot be guaranteed, and slight colour variations may occur.

PAYMENT

OPTIONS

Flexible payment options

We are pleased to announce that Enigma have partnered with Humm to give you a simple alternative to paying with cash or credit card.